The
<p>1 client service for </p>The first chapter training properties of
<p></p>
<p>The </p>
<p> for the front staff induction training before </p>
<p> second chapter training objective </p>
<p> makes the receptionist to master the basic working knowledge, enhance service consciousness, work behavior standardization. </p>
<p> third chapter work target </p>Is the work we target the
<p></p>
<p> provides the high quality service for our members</p>
<p> fourth chapter employee behavior specification </p>
<p> </p>, grooming
<p> (a) the importance of good instrument: </p>
<p>1, the first impression: good grooming services industry is based </p> making a good first impression.The
<p> foundation. The member, if the first sight is an untidy, rude </p>
<p> receptionist, can produce the impression and the mood to enjoy the service, not satisfied. </p>One sign of
<p>2, politeness and culture: good grooming is polite and mastery of the basic </p>
<p> logo. This is for the guests (member) the most basic respect, straight </p> it's polite and accomplishment
<p> expression, so it is very important. </p>
<p>3, manifests the enterprise (Club) image: every employee representative is not only their own image, </p>
<p> also represents the overall image of enterprises. Relationship between employee and enterprise are harmed, </p>
<p> Rong Jurong. Each employee should bear the responsibility of maintaining corporate reputation and image, from the base </p>
<p> the start, is to maintain a good grooming. </p>
<p>4, enhance self-confidence, improve working mood: imagine an untidy appearance, will not yield </p>Self feeling and emotion
<p> good, it will lack confidence and enthusiasm, and clean </p>
<p> appearance, elegant manners, will let others enjoy, make yourself confident, energetic, </p>
<p> helps to work actively. </p>
<p> (two) how to have good grooming: </p>
<p>1, dressed in the fitness club: unified tooling must work staff. Do not wear too </p>
<p> is too exaggerated. </p>
<p>2, make-up: female employee to avoid heavy make-up, do not allow the use of weird colored lipstick. Such as: </p>
<p> deep purple, silver white, dark brown. </p>
<p>3, hair: hair should be kept clean, male employees hair should not be too long, do not leave a strange hairstyle, </p>
<p> does not allow the small plait. Female employee to long hair combed neatly, to elegant headdress. </p>
<p> two, behavior specification </p>
<p> (a) standing posture: </p>
<p> (two): </p> expression and tone
<p> with a smile, natural and warm. The voice of moderate tone, enthusiasm and without losing prudent, keeping </p>
<p> proper volume, be neither humble nor pushy attitude. </p>>
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