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…feedback and ratings system should be implemented By Zena HenryOn a scale of one to 10, experts rate Guyana’s output of good customer service at four when comparing services provided by other nations of the world. This is despite the country’s concerted efforts to become a talking point on the tourism scene, which peaks the list of service sectors.This is also despite studies of a steady growth in society and the country’s transformation from a 35 percent service-based nation in 1992, to becoming 60 percent service-based in 2012.At a packed Georgetown Chamber of Commerce and Industry (GCCI) customer service seminar yesterday morning at the Pegasus Hotel, representatives of agencies in the hospitality and goods and services sector received a one-on-one with leading persons associated with service provision training.From left: Rawle Dundas, GGCI Senior Vice President Lance Hinds, Chairperson Peter Ramsaroop and Ms. Joycelyn Williams,Cheap NFL Jerseys, during her presentationIt was explained that the nation’s provision of quality, let alone exceptional customer service is desperately lacking. Yet, as a matter of development and growth, good customer service is one way in which Guyana can be competitive in an increasingly service-based and competitive world.Ms Joycelyn Williams of the International Development Consultant, JTW and Associates Management Institute Inc. spoke on the essentials of improving customer service in the country. She told the representatives that,Wholesale Jerseys China, “everyone needs to understand that Guyana is now more a services country, compared to years ago when it was a goods country. Finance and insurance, education, wholesale and retail, health, social and economic services together make up the bulk of Guyana’s output.”However, she emphasised “… the overall average level of customer service in Guyana is poor.”“Inefficient systems lead to long queues for relatively simple transactions; poor quality products on sale in stores; poor or inadequate communication from public service providers, like electricity and water except when they want to terminate their service; shoddy treatment at restaurants and stores; untrained and poor attention from staff, especially in public offices and inadequate attention communication and courtesies at hospitals both public and private.”Among the service industries, Williams mentioned the growth of call centres and widening of tourism. She said that some 10 years ago,NFL Jerseys Clearance, the number of tourists served by the country was about 70,NFL Jerseys Supply,000 to 80,China NFL Jerseys,000, but that number has more than doubled since, while more visitors are coming. It was added that the behaviour and attitudes of human resources will be key skills in these areas – for example, in a case where 6000 employees are expected to be employed in another five years by the country’s largest call centre, Qualfon.“All of these point to the fact that the need to be internationally competitive in customer service at the level of country will have to haul upwards; And naturally the average level of customer service in Guyana is a reflection of the readiness of every firm, every service provider in banking, retail, immigration and police, hospitality,NFL Jerseys China, churches, mosques, temples and home etc.”The company representatives at yesterday’s seminarWilliams said that the country needs to create a “Guyana experience”, that tourists and locals alike can readily recommend.In a brief interview with this newspaper, Williams said emphasis has to be placed on feedback and rating mechanisms that would give service providers something to work towards. She added that the government and authorities could play a vital role in advocating for good customer service, as it balances off goods and service provision and “the customer experience,China Jerseys Cheap,” before reiterating her position on being competitive.Other presenters also stressed on the necessity of customer service and its definite contribution to development, and especially, to the tourism sector.Komal Singh, Director of Gaico Construction Inc., based his contribution on the relationship between internal and external customers which deals primarily with “happy service providers creating happy customers; the internals help an organization to serve the end customers (externals)”.David E. Falconer, Manager of Creditinfo Guyana Inc. spoke about benefits of credit Bureaus in developing economies and the essentials of consumer support, while Rawle Dundas, Director, Professional Development Enterprise, highlighted the very popular service provision phenomenon; “the customer experience.”Dundas went into topical areas of actual service provision by making suggestions on physical changes that would enhance customer service. He spoke on the value of services and the need of describing businesses – especially when they lean on the services side – clearly on their mission as service providers in order to remind internal and external customers of the core mission.He continued to stress on good and exceptional customer service having the capacity to turn customers from satisfied to “wowed” and also turning them from advocates to fans.Senior Vice President of the GCCI, Lance Hinds, in his opening remarks, welcomed the gathering and urged them to grasp and take back to their companies as much of what was being taught to incorporate in the daily services provided. He too said that the services sector, in relation to the growth in the economy is changing, and further emphasized the need to be competitive.
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By Fareeza Haniff Apart from being one of the primary causes for underdevelopment in Guyana, alcohol has also been identified as the country’s number one drug problem.From a two-day discussion on alcohol control which was hosted by the Health Ministry and the Pan American Health Organisation (PAHO),NFL Jerseys Cheap Authentic, it was also found that alcohol is the number one drug of choice for youths, and results in a host of physical, legal, economic and social consequences for them and the communities in which they live.It was noted that it is a fact that the alcohol industry earns approximately $22 billion annually from underage drinkers, mostly from beers, while a total of $4.8 billion is spent on alcohol advertising, which aims to ‘normalize’ drinking.Research shows that youths who drink before the age of 15 are four times more likely to develop alcohol dependence and two and a half times more likely to become alcohol abusers than those who wait until the age of 21.Alcohol abuse has many potential consequences including accidental falls,Cheap NFL Jerseys, burns, drowning, brain damage, cirrhosis in the liver,Stitched Jerseys, impaired driving, pregnancy, poor school performance, work productivity loss, sexual assault, truancy, violence and vandalism.At the workshop it was observed that there is a drinking pattern between adult and youths who drink, as it was explained that while adults sip/consume alcohol moderately, youths would guzzle/gulp. Most adults would drink at home, while youths would cruise around in cars.Other than this, alcohol options have also changed over the years, as a wide array of new alcohol beverage products now appeal to youths.Today,NFL Jerseys From China, the new container sizes encourage greater consumption as instead of a 12 oz standard beer,Jerseys Wholesale, there are now 32, 40 and 60 oz containers of beers.Though, it might not be known,Wholesale Authentic Jerseys, communities may unintentionally promote youth alcohol use by allowing alcohol sponsorship at youth-related events.But what is different about youths drinking today? In this regard, it was explained that before, many youths would pool their money and buy alcohol, now everyone has cash.While youths used to ‘meet up’, there is now cell phone and text messaging and instead of six packs of beer being shared by the group, there is now large quantities of alcohol available.The participants of the workshop, who were drawn from the National Drug Demand Strategy Committee that was put together to oversee the development and implementation of the drug master plan, therefore recommend that focus must be placed on what’s going on inside a person such as assessing their feelings and individual choices if there is to be change.Much emphasis must also be placed on what is going on around them, like the type of conditions in the environment.Prevention strategies must also focus on behaviour feelings and skills, school based education programs, counseling services,Cheap NFL Jerseys, incentives for healthy behaviour, and alternative activities for youths among others.It was also pointed out that policy interventions must be able to effectively prevent alcohol problems and must focus on the availability of alcohol, as effective policies address the price, place, product and promotion of alcohol products.The participants also urged for the laws to be enforced as they relate to the minimum age purchase laws, aimed at retailers, adults and youths.It was recently reported that the Guyana government collects some $2 billion in taxes from alcohol purchases, on a yearly basis, but Health Minister Dr. Leslie Ramsammy had said that the taxes collected only comprise a small part of what the government actually spends on the health sector.It was noted that close to 60 percent of youths between the ages of 13 and 15 would have taken a drink at some time.
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As the Guyana Government continues to face questions over embarrassing disclosures that it gave itself and close friends several licences to build radio and cable television services countrywide,NFL Jerseys China, at least one Caribbean country has publicly indicated that it is preparing to auction some of these limited resources.Jamaica’s Spectrum Management Authority, similar to that of Guyana’s National Frequency Management Unit (NFMU), has said it will be selling to the highest bidders two 700-megahertz (MHz) band licences to improve Internet penetration in that country.It will highlight how valuable Jamaica considers its spectrum, a resource that is jealously guarded worldwide by Governments because of the power of radio, TV and the internet. Potential investors will have to make a deposit of between US$2.7M ($540M) to US$3M ($6M), depending on the band they are going after,Authentic NHL Jerseys, just to be considered for the bid, according to the Jamaican Observer yesterday.The report disclosed that the authority will require a bank guarantee or bond in the amount of 50 per cent of the proposed purchase price. The more expensive licence will cost at least US$5M more.Aside from the US$85M that the Jamaican government hopes to get from the sale this year, the Government also wants to see spending on ICT infrastructure increased from the US$80M spent annually now, while boosting commercial activity and education through information technology.“This is in keeping with global trends and is consistent with the policy objectives of the Government to promote increased competition and also to provide all Jamaicans with access to ubiquitous communications connections,” the spectrum authority said in the statement.Bids will have to include a business plan, which details the percentage population coverage after each year of expected rollout as well as the anticipated capital expenditure.The spectrum being sold allows for the provision of 4G technology, such as Long Term Evolution (LTE). LTE is a highly effective next-generation mobile technology that allows delivery of data,Cheap NFL Jerseys China, Internet applications, video streaming, mobile TV and music downloads and streaming to mobile devices in higher definition than is possible with existing 3G technologies and at speeds that rival current domestic fixed broadband connections.The issue of limited spectrum has also been a cause of much concern in Guyana after former President,jerseys nfl wholesale, Bharrat Jagdeo, used his executive powers to grant several persons, including his party’s newspaper, The Mirror, five frequencies to broadcast across the country. Representing Mirror is Dharamkumar Seeraj,Wholesale Jerseys, a PPP Parliamentarian.This was days before his Presidential term was due to end in November 2011 when General Elections were held.The move has widely been seen as carefully planned by Jadgeo and the ruling party to control the airwaves of Guyana. Jagdeo also granted five frequencies to his personal friend, Dr. Ranjisinghi “Bobby” Ramroop and another five to Omkar Lochan, Permanent Secretary of Natural Resources Minister, Robert Persaud. Persaud happens to be the nephew-in-law of Jagdeo.The former President did not stop there. He also granted two television cable licences to close associates–Brian Yong and Vishook Persaud. Persaud is the son of the late former Government Parliamentarian and Agriculture Minister, Reepu Persaud, while Yong was a candidate for the ruling party during the 2011 elections.Reportedly, the 2.5 Gigahertz band to Persaud and Yong are capable of offering other services,Cheap Jerseys China, including catering to smartphones and the popular tablets computers. Radios and telephone services could also be offered using this band.There have been several protests by local media houses which had applications in for radio licences but were inexplicably sidelined when Jagdeo made his decision. There are indications that no procedures were followed and that the former President merely used his executive powers, knowing he had days left in office.The Donald Ramotar administration,Cheap Jerseys From China, hard pressed to recall the licences, has defended Jagdeo, saying he did nothing wrong. They were silent on accusations that one businessman – Maxwell Thom- was granted a licence although he was facing financial problems in 2011. One of the criteria was for the applicant to show that he/she has the finances.Both Kaieteur News and Stabroek News, two independent newspapers, were sidelined by Jagdeo. They and others are now being asked to submit fresh applications.The Opposition has since expressed worry over the developments especially in light of the fact that frequencies are a limited resource which could very well place them at an unfair advantage because of political coverage in a particular direction.Local and regional media bodies have since condemned the allocations of the licences.Radio and television licences have been a sore issue between the Opposition and Government with an agreement brokered in early 2000 for no new ones until reforms in the broadcasting legislations. This was passed in the National Assembly during 2011.Jagdeo did not wait on the mandated Broadcast Authority to handle the licence despite the new law.
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"We are men, and we do what we have to do," Griffin said. "And if coach says you're doing something, you're doing what coach says. That's probably the easiest way I can say that. It doesn't matter how you feel about it, it doesn't matter whether you like it or not, you do it.<br>"And at the end of the day," he Cheap NFL Football Jerseys said, rapping the China Soccer Jerseys table for Wholesale Jerseys Free Shipping emphasis. "I did everything coach asked me to. ... So whatever Wholesale NFL Jerseys hand was dealt me, that's the hand I Authentic NFL Jerseys Wholesale had to play, whether you like it or not."
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Wilson checked out with 3:54 left in the third and finished Wholesale Jerseys 14 of 21 for 202 yards. The four Cheap NFL Jerseys China TD passes matched his performance last December in a win over San Francisco.<br>The Jerseys NBA China blowout allowed Seattle the Cheap NHL Jerseys chance to test its depth with some of its younger reserves Wholesale Football Jerseys getting their first shot at the regular season. Seattle's offense finally showed the potency that made the Seahawks so dangerous at the end of 2012. It was a focus for Carroll this week to clean up the offense.
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